Return and Refund Policy
Read our return and refund policy for items purchased on the antiquemapsfans.com web shop:
Return and Refund Policy
Last updated: February 08, February 2023
Thank you for shopping at Antiquemapsfans.com.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined
under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Firmus grupa d.o.o. OIB: 65092215454, Emila Antića 53, Croatia
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Antiquemapsfans.com, accessible from https://antiquemapsfans.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: [email protected]
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise
that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Firmus grupa d.o.o.
Emila Antica 53
51266 Selce
Croatia
Cell: +385951991006
We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be e-mailed to You. Please specify your email address when returning.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
Emila Antica 53
51266 Selce
Croatia
OIB: 65092215454
VIES: HR65092215454
PRIVREDNA BANKA ZAGREB
IBAN: HR40 234 0009 111 0643 883
SWIFT: HAABHR22
Firmus grupa d.o.o.
Emila Antica 53
51266 Selce
OIB: 65092215454
Introductory provisions
This Policy establishes a responsible and transparent framework for ensuring compliance with the General Regulation on Personal Data Protection. The policy applies to all organizational units of “Firmus grupa doo” (hereinafter PROCESSING MANAGER) and to all employees, including part-time employees and temporary workers, as well as to all external associates acting on behalf of the processing manager.
Policy statement
The processing manager is dedicated to doing business in accordance with all laws, regulations and the highest standards of ethical business. This policy sets out the provisions for the expected treatment of employees of the processing manager and his external associates involved in the collection, use, storage, transfer, publication or destruction of any personal data belonging to employees, business partners of the processing manager and other individuals. The purpose of the policy is to standardize the protection of the rights and freedoms of the respondent by preserving the privacy of his personal data in all aspects of the business of the controller, which include personal data. This policy stipulates that the PROCESSING MANAGER will not unauthorisedly disclose personal data to third parties, nor act in a manner that endangers them.
Principles of personal data processing
The controller shall adopt the following principles to be followed in the collection, use, retention, transfer and destruction of personal data:
LEGITIMACY, JUSTICE AND TRANSPARENCY
Personal data will be processed legitimately, fairly and transparently towards the respondents. This means that the head of processing will inform the respondent in all relevant situations how he will process the data (transparency), and the processing will be performed exclusively in accordance with what has been said (fairness) and in accordance with the purpose prescribed in applicable law on protection. personal data (legitimacy).
LIMITATION OF PURPOSE
Personal data will be collected for clearly defined and legitimate purposes and will not be processed in any way inconsistent with those purposes. This means that the controller must clearly state what the collected data will be used for and limit the processes of personal data processing to only those processes that are necessary to achieve these purposes.
DATA MINIMIZATION
The personal data collected will be relevant and limited to what is necessary to achieve the purpose of their processing. This means that the controller will not collect, process or store more personal data than is strictly necessary.
ACCURACY OF DATA
The collected personal data will be accurate and up-to-date, which means that the controller will have developed procedures for detecting and resolving obsolete, inaccurate and unnecessary personal data.
CAUTION STORAGE
Personal data will not be kept in a form that allows the identification of respondents for longer than is necessary for the purpose of processing. This means that the controller will, wherever possible, store personal data in a way that restricts or prevents the identification of respondents.
DATA SECURITY
Personal data will be processed and stored in a way that provides adequate protection against breaches such as unauthorized and unlawful processing and accidental loss, destruction or damage to data. The controller will implement the appropriate technological and organizational measures described in the Personal Data Security Policy in order to ensure the integrity and confidentiality of personal data at all times.
PRIVACY BUILT INTO SYSTEM DESIGN
When designing new and reviewing and expanding existing processing manager systems and processes, care will be taken to apply all of these principles to maximize the privacy of respondents.
Principles of personal data processing
All respondents whose data are collected and processed by the controller have the following rights:
RIGHT TO ACCESS INFORMATION
Each respondent has the right to a copy of the data that the processing manager has in his archive for the purpose of insight. In addition to the right to inspect their own data, the respondent also has the right to information on:
purpose of processing and legal basis for processing
legitimate interest, if the processing is based on it
types and categories of personal data collected
to third parties to whom the data are forwarded
data retention period
source of personal data, if not collected from respondents
All information should be provided to the respondent in clear and simple language, to ensure understanding, and must be clearly indicated and visible so that the respondent does not overlook it. There is a possibility that providing the requested information to the respondent may reveal information about another person. In such cases, it is necessary to anonymize or completely deny this information in order to protect the rights of that person.
RIGHT TO CORRECT DATA
Every respondent has the right to correct inaccurate or incomplete data that the processing manager has in his archive.
THE RIGHT TO FORGET
Respondents may request that information about them be removed from the archives. The request will be taken into consideration and will be granted if it does not contradict the legal basis for the processing of personal data.
RIGHT TO LIMIT PROCESSING
Respondents have the right to limit the scope of processing, in cases where this is applicable.
RIGHT TO DATA TRANSMISSION
Respondents have the right to a copy of the data for transfer to another controller.
RIGHT TO OBJECT
Respondents have the right to object, especially in cases where the processing is based on the legitimate interest of the controller. It is then necessary to review the purpose of the processing and establish its legal basis and, where applicable, allow the respondent to withdraw consent to the processing of the data and / or to stop processing his data.
RIGHT TO ASSESS
Respondents have the right to ask the supervisory authority to assess the violation of the provisions of the Regulation and the internal policies of the processing manager.
RIGHT TO OBJECT TO PROFILING
Respondents have the right to object to automatic profiling and other forms of automated decision making. In the event that the controller rejects the respondent’s request, the answer will state the reason for the rejection, which the respondents may complain to the competent authority for personal data protection (AZOP).
Legal basis
The legal bases for the collection and processing of personal data of respondents are the following:
LEGAL OBLIGATION
The laws governing the business of taxpayers prescribe data sets that are necessary for the execution of a legal obligation. For the collection and processing of data prescribed by law, the controller will not seek the consent of the respondents, but will only collect data prescribed by law and will not use them for other purposes. This especially refers to the data collected on the basis of the following laws and their regulations, among which we single out:
accounting law
accounting law
Value Added Tax Act
Income Tax Act
Labor Law
Rulebook on the content and manner of keeping records of workers
PERFORMANCE OF THE CONTRACTUAL OBLIGATION
The personal data necessary for the fulfillment of the contractual obligation will be collected by the controller without the consent of the respondent, to the minimum extent necessary for the performance of the obligation.
LEGITIMATE INTEREST
The controller will then publish a list of its legitimate interests on the basis of which it collects and processes personal data for the purpose of enabling and / or improving its services or products.
PROTECTION OF VITAL INTERESTS OF RESPONDENTS
The controller may collect and process personal data without the consent of the respondent if this is for the purpose of protecting his vital interests.
PUBLIC INTEREST OR EXECUTION OF THE OFFICIAL AUTHORITY OF THE PROCESSING MANAGER
In the case when the activity of the head of processing includes acting in the name of public interest or data processing is based on another type of official authority, it is not always necessary to inform the respondent about the collection of personal data.
PRIVOLA
In all other cases, the controller will seek the consent of the respondent for the collection and processing of personal data in which the purpose of the processing will be clearly stated. The respondent can withdraw his consent at any time and thus his data must be automatically removed and processing interrupted. The processing manager will keep records of active and withdrawn consents in order to ensure the correctness of operations.
Legitimate interest
The processing manager announces the following legitimate interests:
PERSONAL DATA PROTECTION GDPR
Respondents have the right to object to the processing of personal data based on these legitimate interests.
Terms and definitions
GENERAL REGULATION ON THE PROTECTION OF PERSONAL DATA (GDPR)
The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify the personal data protection processes of all individuals within the European Union (EU). The regulation also applies to the export of personal data outside the EU.
PROCESSING MANAGER
An entity that determines the purpose, conditions and manner of processing personal data.
PROCESSING PERFORMER
An entity that performs data processing on behalf of the controller.
PERSONAL DATA PROTECTION AGENCY
A state agency whose task is to protect data and privacy, monitor the processes of application of the Regulation, and actively implement the Regulation on the Protection of Personal Data within the European Union.
PERSONAL DATA PROTECTION OFFICER
A data protection expert who acts independently to ensure that the business entity operates in accordance with the policies and procedures set out in the Regulation.
EXAMINEE
A natural person whose personal data is processed by the controller or executor of data processing.
PERSONAL INFORMATION
Any information that is associated with a natural person, ie. respondent and which can be used to directly or indirectly identify a person.
PROCESSING OF PERSONAL DATA
Any activity carried out on personal data, automatic or not, which includes the collection, use, creation of records and the like.
PROFILING
Any automated data processing for the purpose of assessing, analyzing or predicting the behavior of respondents.
RIGHT OF ACCESS OF RESPONDENTS
Known as the ‘right of access’, it allows the respondent access to personal data concerning him / her which are in the possession of the controller.
Legislation
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation)
Law on the Implementation of the General Regulation on Data Protection.
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