Firmus grupa d.o.o.
Emila Antica 53
51266 Selce
OIB: 65092215454

Our website: https://antiquemapsfans.com

RETURN AND REFUND POLICY

Last updated: February 2, 2025.

Thank you for shopping at antiquemapsfans.com!
If you are not completely satisfied with your purchase, please feel free to review our returns and refund policy. The following terms apply to all products purchased through our webshop.

1. INTERPRETATION AND DEFINITIONS

🔹 Company: Firmus grupa d.o.o., OIB: 65092215454, Emila Antića 53, Selce, Croatia (hereinafter: “We”, “Us” or “Our”).
🔹 Goods: Items offered for sale on the webshop.
🔹 Orders: Your request to purchase goods from us.
🔹 Service: Website available at https://antiquemapsfans.com (hereinafter: “Website”).
🔹 You: The individual or legal entity that accesses or uses the Service.

2. YOUR RIGHTS TO CANCELLATION OF AN ORDER

⏳ Cancellation deadline:
• Returns are possible only for items that are in stock and can be requested within 14 days from the day you received the goods or when the package was collected by a third party you indicated.
• Items available for order (made to order) cannot be returned, as they are manufactured according to the customer’s specifications and cannot be returned for sale.

📩 How to cancel an order:
Send us a request via email: info@antiquemapsfans.com

💰 Refund:
• Refunds will be made no later than 14 days after receipt of the returned goods.
• Refunds will be made using the same payment method used to make the purchase.

3. RETURN CONDITIONS

✅ For a return to be accepted, the product must:
✔ Be purchased from stock (returns are not possible for items that are made to order)
✔ Be returned within 14 days of receipt
✔ Be undamaged, unused and in original packaging

🚫 Products that are not subject to return:
• Personalized products made to customer specifications
• Items that are made to order and are not part of the standard stock
• Goods that have been unsealed and are not suitable for return for hygiene or health reasons
• Expired or perishable products
• Goods that are permanently mixed with other items

🔹 We reserve the right to refuse a return if the goods do not meet the above conditions. Returns are only valid for products purchased at regular price.

4. RETURN OF GOODS

📦 The buyer bears the cost and risk of returning the goods. Send the goods to:

📍 Firmus grupa d.o.o.
Emila Antića 53, 51266 Selce, Croatia
📞 Phone: +385 95 1991 006

📌 We recommend using an insured and tracked postal service.
Without receipt of the goods or proof of delivery, we are unable to issue a refund.

5. GIFTS

🎁 If the goods are marked as a gift:
The customer will receive a gift voucher in the value of the refund, which will be sent via email.

🎁 If the goods were not marked as a gift:
The refund will be made to the person who made the purchase.

6. CONTACT

For all questions regarding returns, please contact us:
📩 Email: info@antiquemapsfans.com

📍 Address: Emila Antića 53, 51266 Selce, Croatia

Thank you for choosing antiquemapsfans.com! 😊